And who are all these people on billboards? I have never seen that
person employed at that car wash or gas station. The truth is I never
will because those people never were - existed, I mean. Somewhere along
the line, corporations realized it was cheaper to use amalgamation
models created on computers than to hire a real person, and coach them
into expressing real joy at the prospect of free vacuums or 48 oz
coffees for a dollar.
- Shadows on the Wall: Notes from the Bathroom
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